David C. Luke Jr.

Employment

• Digital Communications Manager2019 - Current

  YWCA New Hampshire

  * Manage content for Digital Services and giving platforms: electronic donation development and management

  * Manage e-mail communications: e-newsletters, event invites with the designated social media consultant and other program staff as applicable

  * Manage website: maintain/update site along with the support of new development

  * Manage multimedia content: as needed in conjunction with program staff and hired consultants, write and design website copy, talking points, press releases, articles, reports, presentations, social media posts, fact sheets, one-pagers

• Senior Project Manager2018 - 2019

  Trellis

  * Collaborates with a diverse group to manage, design, implement and maintain a variety of websites and web applications

  * Areas of focus are WordPress, Shopify, Magento, SEO, Digital Strategy, and most importantly creating and maintaining the highest standards in customer experience

  * Works with others to understand and solve problems directly

  * Manages all aspects of full build and maintenance projects including but not limited to planning, requirements gathering, timeline management, budget management, and issue resolution

  * We are successful at Trellis through a solid team approach managing many simultaneous projects

• Client Engagement Manager2018

  ATOM

  * Develops deep meaningful connections with our clients, partners, and teammates as project leader, partner, confidant, concierge and contributor

  * Manages a wide variety of engagements from concept and schedule ranging in domains as varied as branding, marketing, and creative design to compliance, security and software engineering

  * Partners with Head of Client Success to bring the right mixture of our talents together to foresee and mitigate risk and proactively manage resource constraints

• CTO/Founder2014 - Current

  TravelZork

  * Responsible for overseeing all technical aspects of the company

  * Establishes the company’s technical vision and leads all aspects of the company’s technological development

  * Directs the company’s strategic direction, development, and future growth

  * Provides leadership that supports the company’s culture, mission and values

  * Manages and directs all branding and Identity for the company

  * Oversees and implements all Product Design and Development

• Business Pro2017 - 2018

  Apple

  * SME Account Management

  * Develop and grow accounts with high potential

  * Plan and forecast business through pipeline management

  * Mastery of CRM to build and maintain accurate customer and account information

  * Lead customer engagement, deepen relationships, drive sales

  * Strong Apple and third-party consulting

  * Development of effective strategic & tactical account plans

  * Showcase technology demonstrating to customers how technology can transform their business

  * Subject Matter Expert on business customer needs

• User Acceptance Tester2017

  Apple

  * Assisted and led international team members in producing high-quality test results, bug reports, and enhancement requests

  * Conducted user acceptance testing assigning pass or fail status

  * Ensured that developed systems satisfied the needs of the business as specified in the business requirements

  * Captured and tested all requirements to business specifications

  * Provided detailed results in the form of notes, screen captures, regression testing, and videos

  * Met all project timelines and deadlines by utilizing strong time management, peer relationships, and multi tasking skills

• Expert2016 - 2017

  Apple

  * Consistently delivers great customer experiences

  * Works closely with Apple Business to develop and maintain relationships

  * A leader in sales, product knowledge, and solutions

  * A mentor in team growth

  * The first to learn, share, and inspire team members through approachability and action

  * Highly influential in customer engagement

  * Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products

  * Proven experience in sales and technology solutions, as well as in developing customer loyalty

• Specialist2012 - 2016

  Apple

  * Create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands.

  * Detailed understanding that the Apple Store is dedicated to delivering a customer experience that’s unlike any other by discovering customers’ needs.

• Product Manager/Developer2003 - Current

  Powder Cloud Corporation (formerly Scarpa Technology, Inc.)

  * Full Lifecycle brand, product, and service development from concept to deployment in desktop, web, mobile

  * Hosting infrastructure design, domain/DNS & email server management, SaaS development

  * Founded in 2003 with the mission to offer reliable full service design, development, and hosting solutions

• Mobile Services Architecture Manager2011 - 2012

  Tata Consultancy Services (CNBC/Eli Lilly)

  * Technical project management and technical lead roles on web and native mobile development

  * Management and coordination of large off shore team for UX/UI and development activities

  * Collaboration with multiple business units and vendors in the area of UX/UI and backend development

• Web/UX/UI Developer2008 - 2010

  Unitil Service Corporation

  * UX/UI design and development in an iterative and rapid prototyping environment

  * Effectively communicated with stakeholders to gather and define detailed requirements

  * Conducted various data analysis and research Portfolio specific to the gas and electric sector

• Senior Consultant//Web Developer1999 - 2005

  Tek Systems, Pulte Homes, Conclusive Strategies, Motive Communications, Inc.

  * Project management, process review and development, architecture review and development

  * Deployed the Motive enterprise support solution to large domestic and international customers

  * UX/UI development, requirements gathering, architecture and design, usability testing, training

• Software Engineer/GIS Analyst1995 - 1999

  GeoSolv Corporation

  * Product conceptualization in the areas of crime analysis, territory optimization, and point-to-point routing

  * Rapid UX/UI design and implementation of desktop and internet based business geographic products

  * Founded in 1995 with the mission of offering high quality business geographic solutions

• Software Engineer/GIS Analyst1992 - 1995

  United Parcel Service/UPS Supply Chain Solutions

  * Developed a time-in-transit application for various business functions and the public that is still in use today

  * Full lifecycle rapid development practices employed to design, develop, test, and deploy GIS products

  * Led multiple PC-based development efforts utilizing MapInfo Professional, MapBasic, and data sources

Education

• Product and Design2014

  Startup Institute Boston

• Bachelor of Science1992

  Rutgers The State University

  Economics and Computer Science